Pricing and Payment
* All prices seen on the website are final and include VAT. Any pricing errors will result in you order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.
* All payments are taken in GBP ( UK pound).
* Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
* All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of BeautySecretshq until paid for in full.
* BeautysecretsHQ will not debit the cardholder until the goods have been delivered or the service has been rendered in full.
* BeautysecretsHQ does not share any information (personal or financial) with any third party.
* All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
* BeautysecretsHQ may on occasion require a credit checks for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.
Cheques:
In order to make a cheque payment, please e-mail info@ Beautysecretshq.com with your order number. Cheques generally take 5 working days to clear, however if you have a cheque guarantee card, you can write the number on the back to speed up the process.
Bank Transfers:
Some overseas customers may wish to transfer their payment directly into our bank account. If you choose to do so, please e-mail info@ Beautysecretshq.com with your order number.
Returns
* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by BeautysecretsHQ by either phone, fax, post or e-mail. Any goods sent back without prior consent from BeautysecretsHQ will be sent back at your cost.
* All returns are the responsibility of the customer until they reach BeautysecretsHQ.
* If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
Faulty products / damaged items:
* In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK , items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.
* Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
Exchanges:
* If you would like to exchange your items for different products in our range, you may do so within 14 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
Cancellations:
* If you would like to cancel your order prior to your goods being shipped, please
contact us via any of the methods provided and your payment shall be refunded.
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